Dentistes sur Drummond (HEREINAFTER « DsD » or « we») cares about respecting your privacy and protecting your personal information. Dentistes sur Drummond is committed to protecting your personal information and to using it only for the purposes for which it was collected.


1. Avis aux visiteurs et utilisateurs du site web

This website is provided for information an education only. No doctor/patient relationship is established by your use of this site. No diagnosis, specific medical advice or treatment is provided. The information contained should be used in consultation with a dentist or physician. No guarantee is given as to the accuracy of the information contained in this website.

2. Privacy policy

This privacy policy is intended to explain how Dentistes sur Drummond treats personal information about individuals who use its services, including visitors and users of websites operated by Dentistes sur Drummond.

The processing of personal information by organizations is regulated and we must obtain your consent before carrying out certain operations.

By accessing the website, in providing us with personal information, you accept this policy and consent to the collection, use, disclosure, retention and destruction of personal information about you in accordance with the terms described in this policy.  

If you do not accept this privacy policy, please stop browsing or using the website, or using the other services of Dentistes sur Drummond as the case may be.

Dentistes sur Drummond follows rigorous standards with respect to security, privacy and the protection of personal information, and considers as its highest priority the need to ensure the security and confidentiality of the personal information you provide to it.

3. Scope and application

 « Personal information » means in formation which, when taking along or in combination with other information, identifies an individual, search as name, date of birth, e-mail address, and any other information that needs to be treated as «personal information » in accordance with applicable laws.

4. Collection of personal information

As part of the provision of our services you must collect certain information relating to natural persons and which allows them to be indentified.

The types of personal information that is collected by Dentistes sur Drummond depends on several factors and context, as described below. DsD collects only the personal information necessary for the conduct of its activities and for the achievement of the identified purposes.

5. Method of collection of personal information

We collect your personal information from three sources:

Directly from you when you wish to obtain a product or service offered by DsD or when you communicate with us whatever the means used (in person, by telephone, e-mail or online chat, or when you respond to a survey), we ask you to provide us with information about yourself. when you browse on our website or when you use or services online or even in person, we collect information about you. this information may be collected through « cookies » or directly on other sites.

The same applies if you contact us to obtain information about your file. We need to identify you, for example by asking you to answer authentication questions. This can be in formation required to open the file and become a client, such as your last name first name and address, up to more specific information such as a health report or an accident history for a submission to your dental or emergency medical insurance.

Depending on the situation we may need to collect information about you from other people, organizations or entities, for example:

  • Bank payments
  • Person with whom you co-own a product or service, whom you endorse or who endorses you
  • Insurance databases and claims
  • Service providers
  • Public bodies
  • Personal references
  • Public sources such as registers, official documents, websites, etc.
  • Other sources

6. Why we collect the information

The personal information that is collected and used his for the following purposes in particular:

  • Log in
  • Know who we provide products and services to by verifying that you are who you say you are (To identify you and validate your identity).
  • Ensure that your personal information is accurate, complete and up-to-date before using it. However, it is your responsibility to inform us of any changes affecting you.
  • To make recommendations and personalized services to you and invite you to consultations if you have given us your consent to this effect.
  • Assess whether you are eligible for the products and services requested from your insurance with your agreement.
  • Evaluate your statements of accounts and your insurance coverage with your consent.
  • Reassesses your financial commitments to us.
  • Assess is whether the requested product or service meets your needs and your objectives, if required.
  • Consult and update your file.
  • Provide you with the requested product or service.
  • Accompany you, add device you and help you make the best decisions according to the need expressed, your situation and your objectives.
  • Design treatment plans to provide you with products, services and advice that meet your needs.
  • Communicate with you.
  • Obtain your opinion following an interaction with DsD or in connection with a product or service.
  • Provide you with accompaniment and support, respond to your requests and direct you to the right person according to your request.
  • Handle complaints and dissatisfactions.
  • Be able to make you benefit from the advantages of being a member or customer of DsD.
  • Give you the benefit of advantageous pricing, depending on the products and services you have.

We also collect information:

  • To improve our services.
  • To allow users to access the website and use it properly.
  • To process user requests, including requests for information, appointments and consultation requests end to allow users to apply for a posted position.
  • To enable us to offer users remote consultations.
  • To administer user records and update contact information as needed.
  • To deal with issues reported to us by users, including troubleshooting, support optimization and investigations of website security breaches or restoring lost data.
  • To evaluate, optimize and improve the content and functionality of the website.
  • To communicate with you regarding a request you have made over your experience with our services, products or website.
  • To e-mail you in formation, offers and other communications regarding our products, services and initiatives, as permitted by applicable laws.
  • To provide you with advertising content, including through retargeting, end to improve the content of our advertisements and our website so that they are more relevant or of interest to the public.
  • To track your use of website functionality.
  • To resend a contact request for a dental appointment and/or dental related question.

We only use personal information for the purposes for which it was collected.

7. Information collected from individuals

We collect information that is submitted to us voluntarily, true the website interface (for example by filling out a form) or otherwise (for example by e-mail or post).

This information may include, but is not limited to, the following:

7.1. Identifying information

  • Full name
  • E-mail and postal address
  • Country, province or state of residence
  • Phone number
  • Date of birth
  • Gender or non-gendered

7.2. Authentication information

  • Government identifiers (health insurance card, drivers license, employment assistant provider claim book, passport, student card, etc.)

7.3. Information about your communications with us

  • Medical questionnaire
  • Report from a specialist or other medical body (eg: doctor, pharmacy, etc.)
  • Minutes of your appointments
  • Log, history, recording in reporting of your communications with us
  • Written communications by e-mail or chat (including your complaints and dissatisfactions, if applicable)
  • Responses to surveys or consultations
  • Recording of security cameras when making appointments, consulting requests, when you apply for a job, when you register for one of our initiatives or when you inform us of any problem relating to the website, or services and products provided by Dentistes sur Drummond.

7.4. Information about your use of our websites and applications

  • Information collected through cookies
  • Navigation preferences (language, province, etc.)
  • Path end browsing history on our websites and applications
  • IP adress
  • Information about your device, operating system or browser

7.5. Information on your dental and medical insurance

  • Persons authorized on the account
  • Insurance policy numbers
  • Amount insured
  • Persons and treatments insured
  • Names of beneficiaries
  • Insurance coverage details (period, distribution, frequency, description, deductible, etc.)

7.6. Information on your financial situation

  • Information relating to balances and deposits
  • Information related to your transactions and operations, date and amount of transaction or operation, description terms, payment methods, etc.)
  • Information relating to your employment or your source of income

7.7. Information about your insurance records

  • Health check-up and Information on your lifestyle habits
  • Analysis of insurance needs
  • Quotes an insurance proposals
  • Information collected during a claim

7.8. Information on your communication choices and preferences

  • Choices and preferences for how to communicate with you
  • Information relating to our loyalty initiatives

7.9. Other information to complywith our legal obligations

  • Proof of citizenship
  • Native country
  • Ethnic and/or racial origin
  • Social insurance number (SIN)
  • Occupancy

7.10. Information collected automatically

We collect certain information automatically through tools such as log files or Google Analytics while browsing the website. This information may include but is not limited to the following:

  • The IP used to access the website
  • The configuration of the browser and the operating system
  • The configuration of the mobile device, when accessing the website from a mobile device
  • Geographic location and location data
  • The pages visited, the products viewed, the path traveled on the website
  • The keywords used during a search
  • The date and time of the visit

7.11. Payment information

We do not collect payment card information. payments that can be made are processed directly by our service provider, who alone has access to payment card information.

Your transactions are secured in accordance with the transmission standards used by our service provider, so that your transactions are routed end processed securely.

7.12. Information related to browsing witness (cookies)

We use browser cookies to improve website performance and user experience. Cookies are small files saved on your hard disk by the server on which the website is located or by third-party servers (for example advertising servers) which make it possible to recognize a user of the website and to personalize the content. Some cookies are automatically erased when a user closes their browser while others are kept indefinitely. these files allow us to keep certain information about your use of the website, including the date of your most recent visit, the page is viewed, and the files downloaded. These files may also be used by DsD for targeted marketing purposes to present you with content or advertisements that we believe maybe of interest to you based on your browsing behavior on the website. You can normally control the storage of cookies from the browser options certain features of the website may no longer be available when cookies are disabled. For example, the use of cookies is required for user authentication for certain services offered through the website.

7.13. Social platforms

We collect information transmitted by social networking sites or applications (for example, Facebook, Instagram, LinkedIn and YouTube) when a visitor interacts with profiles of or controlled by DsD these social networking platforms. These sites or applications are governed by their own policies relating to your personal information which may be different from ours and may also be applicable.

If you decide to interact with us through these social media, you should first read the terms of service and privacy policies of these third-party service providers and applications that are used to access them.

7.14. Hyperlinks from third-party sites

The website may contain hyperlinks to 3rd party websites (the « third-party sites ») Which may cause you to leave the website. Dentistes sur Drummond provides these hyperlinks for convenience. Third-party sites are not under the control of DsD, which therefore has no control over their privacy and confidentiality practices of third-party sites. Therefore, any personal information that is transmitted to third-party sites is subject to the privacy policy of this third-party sites it is the responsibility of users to read it in order to ensure the protection of information concerning them. We have no control over these third-party platforms and defect that these platforms are listed on the website was not anyway engage your responsibility.

8.  How the information is stored and communicated

Dentistes sur Drummond retains personal information for a reasonable. Either to provide you with proper access to the website or to fully respond to your requests, or to achieve these stated purposes, or in accordance with the provisions of the law, whichever of these deadlines is the longest. After this period, we make sure to anonymize them or we destroy them to protect them against unauthorized access or communication.

We never disclose your personal information to anyone outside Dentistes sur Drummond Without your consent, with the exception of the following third-parties only if they have implemented appeared security safeguards to ensure at least the same level of security as ours.

Our suppliers and partners whose services have been retained to perform certain functions on our behalf (e.g. processing storing data, sending communications, analyzing the quality of the service, managing the appointment system.

  • Insurance service providers
  • Dental and medical specialist (doctor, pharmacist, etc.)
  • Dental laboratory service companies
  • IT service end product companies (dental software, payment terminal, transmission to insurance)
  • Customer consultation companies mandated by DsD
  • Services infonuagiques, d’hébergement Web et de traitement de données
  • Cloud computing, web hosting and data processing services
  • Legal services
  • Credit reporting or collection agencies
  • Human resource management and training companies

In this case we take the necessary steps to ensure that these third parties only have access to the information that is necessary to carry out the agreed services that they process your information only for the purposes that we have determined and that they have been placed measure to protect personal information in accordance with the applicable laws end to comply with the same conditions and same develop protection as they set out in this policy.

  • Any entity in the event of a merger, corporate reorganization or change of control of DsD, in whole or in part, only if the parties have signed an agreement stipulating that the collection, use and disclosure of information is limited to the purposes of the business transaction.
  • Any public authority if required by law, or to defend our rights or otherwise in accordance with the law. if, DsD is required to disclose information or provide a copy of such information to a government agency under any law or pursuant to a court order, DsD will attempt to notify you in advance to the extent that the law allows it.

9. Storage time

Personal data is processed and stored for as long as required for the purpose for which it was collected. Therefore:

  • Personal data collected for purposes related to the performance of a contract between the owner and the user must be kept until the full performance of the contract.
  • Personal data collected for the purposes of the legitimate interests of the owner shall be retained for as long as necessary to achieve those purposes. Users can find specific information regarding the legitimate interests force used by the owner in the relevant sections of this document or by contacting the owner.
  • According to the Ordre des Dentistes du Québec: « The information recorded in the file, weather at archived or not must be kept for a minimum period of five years following the last entry in the file, whatever it may be, or at the least attachment to this file. »

The owner may be authorized to retain personal data for a longer period each time the user has given consent to such processing, as long as such consent is not withdrawn. In addition, the owner may be obliged to retain personal data for longer whenever required for the performance of a legal obligation or by order of an authority. Once the retention period has expired, personal data will be deleted. Therefore, the right of access, the right of erasure, the right of rectification and the right to data portability cannot be applied after the expiry of the retention period.

10. Right of access

We strive to make Dentistes sur Drummond and our website universally accessible and we are constantly working to improve the access ability of its content.

We are committed to recognizing a right of access and rectification the persons concerned wishing to consult, modify, or even call miss concerning them.

The exercise of this right will be made at the address indicated in section 14.

11. Right of opposition and withdrawal

We are committed to offering you the right to oppose and withdraw your personal information.


The right of opposition is understood as being the possibility of hurt to Internet users to refuse that their personal information be used for certain purposes mentioned during the collection.

Withdrawal of Consent / Request for destruction of personal information

The right of withdrawal is understood as the possibility offered two Internet users to request that their personal information no longer appear, for example in a mailing list.

You may, at any time, withdraw your consent to the use of personal information that you have provided to us directly in the context of the performance of their services or request its destruction.

We will inform you of the consequences of such removal or destruction of such personal information in connection with the performance of the services. For example: you may no longer be able to use certain features of the website.

In the event of the confirmation of the withdrawal of your consent or your request for the destruction of personal information, we will proceed within a reasonable time. Either to the destruction, the eraser or the anonymization of this personal information in the case of a withdrawal of consent or in the case of a request for destruction of personal information.

For any request relating to the withdrawal of your consent to the use of this personal information or its destruction, please contact us directly.

To be able to exercise these rights, you can contact us using the contact details set out in section 14.

12. Security

Dentistes sur Drummond deploys all reasonable means to protect your personal information transmitted during your use of the website.

more specifically, Dentistes sur Drummond uses physical, administrative, organizational add technical security measures necessary to protect your personal information against loss or theft as well as against unauthorized access and disclosure, both internally and externally from our organization

We are working to keep the measures in place at or offices and at the records centres.

The information is made available only to those individuals (employees or agents) who needs access to the information to carry out their responsibilities. People working for us are required to respect the confidentiality of your in formation.

The personal information we collect is kept in a secure environment. All data is stored on servers with high security guarantees, protected against non-compliant use and the access by unauthorized persons.

To ensure the security of your personal information we use appropriate physical, technical or administrative safeguards such as :

Physical security measures

  • Surveillance cameras
  • Alarm system
  • Locking file cabinet
  • Any other security measures required to limit access to authorized person only (locks, frosted partitions)

Technological security measures

  • SSL (Secure Sockets Layer) protocol
  • Access management – Authorized person
  • Access management – Data subject
  • Backup of computer information
  • Password
  • Firewall
  • Secure e-mail
  • Data encryption
  • Access management system Chiffrement de données
  • Monitoring and control to detect suspicious activities
  • Any other security measures required to prevent access

Administrative security measures

  • Access to your personal information limited to staff consultants, agents, representatives of Dentistes sur Drummond who need in the course of their duties.
  • Code of ethics and annual certificate, the signature of which is imposed on all of our staff, our consultants, providing for strict rules on the protection of personal information.
  • Regular training and awareness of staff and consultants on the code of ethics, policies, practices and procedures regarding security and the protection of personal information.
  • Policies and procedures for monitoring, investigating updating security systems and measures.
  • Continuous monitoring and control to detect suspicious activities as well as possible deviations from the guidelines and policies of the organization.

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. No security mechanism is perfect then you should be aware that there is always some risk of security breaching. We therefore cannot ensure or warrant the security of any information you transmit or provide to us, and you do so at your own risk. We also cannot guarantee that such information will not be accessed, obtained, disclosed, modified or destroyed as a result of violation of our physical, technical or administrative safeguards.

Dentistes sur Drummond declines all responsibility regarding the fact that such information concerning you could be disclosed, except in the event of negligence on the part of DsD.

If you have reason to believe that personal information has been compromised, please contact us. See section 14.

All data collected in connection with your use of the website is generally stored on servers located in Canada. However, the data may be processed by Dentistes sur Drummond third party service providers located outside of Canada to enable them to carry out mandates on behalf of DsD. In this case, DsD takes reasonable steps to ensure that these third parties are bound by the appropriate guarantees.

13. Applicable laws

The closest sing of personal information is governed by applicable laws in different jurisdictions. This privacy policy and all related transactions will be governed by the laws of the province of Quebec and the laws of Canada applicable therein and must be interpreted in accordance with these laws, since our services are offered to the Quebec community

We are committed to complying with the legislative provisions set out in:

  • Digital privacy act (S.C. 2015, c.32)
  • Act to modernize legislative provisions regarding the protection of personal information (L.Q. 2021, c.25)

The organization responsible for the collection, processing and use of personal data under the Data Protection Act is Dentistes sur Drummond. you can contact us using the contact details set out in section 14.

14. Changes to the privacy policy

Dentistes sur Drummond reserves the right to change this privacy policy at anytime without notice. The updated version of the privacy policy is available on the website and it’s effective date is indicated there. If changes are made to the policy that materially alter the privacy risks, we will notify you by means of a notice posted on the home page of the website or we will communicate with you and inform you when required by law. if you continue to use the website after any such changes become effective, you will be deemed to have accepted those changes. we recommend that you regularly consult our privacy policy.

This policy was last updated in December 2022.

15. Contact us

If you have any questions about this privacy policy, access to your personal information, or about the collection, use and disclosure of personal information by Dentistes sur Drummond or how you can exercise your rights set out above, file a complaint or update your personal information, please contact our Privacy Officer as follows :

By mail:

Office of the Chief Privacy Officer
Dentistes sur Drummond
1227 rue Drummond,
Montréal, (Québec) H3G 1V8

By email: 

You must indicate your name and contact details, the nature of your request, the name of the service or person with whom you have already communicated and any relevant information. If you wish, you can also contact the competent provincial or federal organization responsible for the protection of privacy.

We will do our best to process your request quickly.